| Vogtland Home > Terms and Conditions
The following describes the terms on which you may have access to VogtlandSuspensionUSA.com and Speigo Performance Parts and its services and membership. If you have any questions about this Agreement, please Contact us.
VogtlandSuspensionUSA.com is a copyrighted and registered website, the owners of VogtlandSuspensionUSA.com is Speigo Performance Parts & VogtlandSuspensionUSA.com website will be referred as "VogtlandSuspensionUSA.com"
All information and pictures on the website of VogtlandSuspensionUSA.com is reserved. All finished product that is shipped to a purchaser is reserved and copyrighted. Any duplication, copying, distribution of VogtlandSuspensionUSA.com without a written consent is illegal, and charges will be filed towards the violator(s).
- Customer Security
Customer(s), users and/or members of VogtlandSuspensionUSA.com must agree to all the Terms and Conditions before using any services provided by VogtlandSuspensionUSA.com
All pictures may not represent the actual product, the pictures are for advertising purposes only.
- Information Policies
Information regarding availability of products, prices, phone numbers, emails, etc., are subject to change without notice at all times. Charges, and policies may be changed by VogtlandSuspensionUSA.com at its sole discretion.
Buyer shall inspect and reconcile all inbound shipments from VogtlandSuspensionUSA.com within seven (7) working days. Claims for shortages or damaged merchandise must be submitted to VogtlandSuspensionUSA.com no more than ten (10) working days following Buyer's receipt of shipment.
- Returns; Defective and Damaged Merchandise
Defective and freight damaged merchandise (but only where VogtlandSuspensionUSA.com is providing shipment) may be returned to VogtlandSuspensionUSA.com for full credit, but only upon verification by VogtlandSuspensionUSA.com of such defect or damage. A Returned Merchandise Authorization ("RMA") form must be filled out by the Buyer and Approved by VogtlandSuspensionUSA.com. Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.
- Returns; Exchanges; Good Merchandise
Returns of good merchandise may be accepted by VogtlandSuspensionUSA.com in its sole discretion under the following conditions:
User and Member Information
- Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from VogtlandSuspensionUSA.com. Accepted return will be assessed a 25% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.
- Return/Exchange of merchandise in packaging that has been marked, relabeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from your VogtlandSuspensionUSA.com. Accepted return will be assessed a 30% restocking charge, except that VogtlandSuspensionUSA.com merchandise returned in packaging that has been marked, relabeled or otherwise defaced will be subject to a 40% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.
- Merchandise classified by VogtlandSuspensionUSA.com as TB (To Be Discontinued), or DC (Discontinued), may not be returned for credit.
- Merchandise on sales promotion or inventory packages may not be returned for credit.
- Buyer must pay all return transportation charges.
- Buyer must obtain and complete an RMA form, issued by VogtlandSuspensionUSA.com, for any good merchandise return or exchanges.
- Returns/Exchanges will not be accepted under any circumstances after 15 calendar days after the ship date indicated by VogtlandSuspensionUSA.com.
- Any returns for non-fitment or quality issues will require high quality digital pictures of the products to be emailed to the account manager before an RMA is approved.
- Order cancellations will take up to 48 hours after a cancellation is requested before the order is officially cancelled and money processed for return.
- Vogtlandsuspensionusa.com in most cases charges customers less for shipping then we payout for shipping. Returns,exchanges etc will be the full rate charged to the customer. All items shipped back to us/elsewhere will be at your expense. This is a round trip shipping cost to you. In the case of credits to your account or credit card, this will be deducted from the original invoice price.
You agree to indemnify, defend and hold harmless VogtlandSuspensionUSA.com and any others involved in creating the website, any Content from and against any and all claims, actions, liabilities, costs and expenses arising out of (a) your breach of any provision of this Agreement; (b) your breach of any representation or warranty you provide herein; (c) your posting/processing on the website (d) your use of the website and the services. (e) otherwise arising in any way out of your use of the website and the services. You shall cooperate fully in any defense of such claim. VogtlandSuspensionUSA.com reserves the right to take exclusive control over the defense of any such claim.
All trademarks, service marks and trade names appearing on this website are the property of their respective owners.
If you are affiliated with or working for an Auto Maker including but not limited to Acura, Audi, BMW, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Hummer, Infiniti, Isuzu, Jeep, Land Rover, Lexus, Lincoln, Mazda, Mercedes, Mercury, Mitsubishi, Nissan, Pontiac, Porsche, Saab, Saturn, Scion, Subaru, Suzuki, Toyota, Volkswagen (VW) and Volvo., either directly or indirectly, and / or you are in any related group, and / or were formally a worker, and / or an attorney you can not enter this website and cannot go anywhere further on the website and must exit it immediately. You can not access any of its files and you can not view any of the web page files. If you enter this site you are not agreeing to these terms you are violating code 431.322.12 of the Internet Privacy Act signed by Bill Clinton in 1995. According to code 431.322.12 of the Internet Privacy Act you cannot threaten our ISP(s) or any person(s) or company storing these files, and cannot prosecute any person(s) affiliated with this page which includes family, friends or individuals who run or enter this web site.
Links to Third Party Websites
This website may include links to other Internet websites. By providing such links, VogtlandSuspensionUSA.com does not recommend and is not liable for any such websites or any content, information, advice, products, services or prices therefore contained on or accessible through such websites. Your access and use of any such third party websites and their content, information, advice, products or services is solely at your own risk. You agree that VogtlandSuspensionUSA.com will not be liable or responsible for any such third party websites or their content, information, advice, products, services or any price, price discrepancy or price change therefore.
You expressly agree that your use of the website, Content, the services is at your sole risk. THE WEBSITE, CONTENT AND SERVICES ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, AND VogtlandSuspensionUSA.com EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. [INSERT DOMAIN NAME]DOES NOT GUARANTEE THE ACCURACY OF ANY INFORMATION PROVIDED ON THE WEBSITE, OR WARRANT THAT THE FUNCTIONS AVAILABLE ON THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT OPERATION OF THE WEBSITE WILL BE ACCURATE, UNINTERRUPTED OR ERROR-FREE. VogtlandSuspensionUSA.com IS NOT LIABLE FOR ANY LOSS, DAMAGE, OR DELETION OF ANY USER INFORMATION OR FILES STORED ON OR TRANSMITTED TO OR FROM THE WEBSITE.
Limitation of Liability
VogtlandSuspensionUSA.com SHALL NOT HAVE ANY LIABILITY FOR ANY LOSSES OR DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, AND WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, CONTRACT OR OTHERWISE, ARISING AS A RESULT OF: (A) THIS AGREEMENT; (B) YOUR USE OF THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY; OR (C) UNAVAILABILITY, INACCURACY, LOSS OR DELETION OF THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, INABILITY TO USE THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY, DATA LOSS, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER PECUNIARY LOSS), EVEN IF YOU HAVE NOTIFIED WHIMIT IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE.
VogtlandSuspensionUSA.com reserves the right to terminate this Agreement at any time for any reason whatsoever and to revoke any transactions on standby or your membership in VogtlandSuspensionUSA.com and your access to the website, Content, services without prior notice to you.
Applicable Law and Consent to Jurisdiction
This Agreement will be governed by and in accordance with the laws of without regard to its conflicts of law provisions. You agree to submit to the personal jurisdiction of the courts of the State of New York, United States for any cause of action arising out of or relating to this Agreement.
Shortened Statute of Limitations
You agree to file any cause of action arising out of or relating to this Agreement and your rights and obligations hereunder in the State of New York, United States within one year after the cause of action arises. You agree that any action filed after this date is barred.
Right to Change Agreement
VogtlandSuspensionUSA.com reserves the right to change this Agreement at any time. VogtlandSuspensionUSA.com will post a notice of any change to this Agreement on the website. Your continued use of the website after any such change is made constitutes acceptance of and agreement to be bound by the terms of the Agreement as modified. Only VogtlandSuspensionUSA.com can modify the terms and conditions of this Agreement and/or the Credit Schedule.
If any provision of this Agreement is held to be illegal or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
This Agreement constitutes the entire agreement between you and VogtlandSuspensionUSA.com and supersedes all proposals and other communications made between the parties, written or oral. This Agreement can only be modified as stated in Section 19 above.
Important Product Information and Information for Use
Our suspension kits are designed with sporty and progressive characteristics. The approximate values we indicate for setting the vehicle lower relate to changes made on the same vehicle when it is new and in the standard design. It is necessary to properly measure setting the vehicle lower while taking certain factors into consideration such as exactly setting the measuring points (the wheel hub to the lower edge of the fender), wheels, tyres, how full the tank is, the condition of the shock absorbers, etc. Because there are a number of factors having an influence on the degree of setting the vehicle, we cannot assume any warranty for this.
VOGTLAND supplies suspension systems for a number of different vehicle models, some of which are very similar to one another. If you install and use VOGTLAND suspension systems not specially designed for your vehicle model, this could cause property damage and physical injury. This also applies to non-approved combinations of wheels and tyres. Our suspension sets are generally permitted for all combinations of wheels and tyres approved by the manufacturer. Therefore, please pay close attention to the information in our TÜV certificates, the general operating licenses or model lists. In case of doubt, please get in contact with your dealer or a qualified motor vehicle workshop. It is not allowed to modify these articles because this is dangerous. Any modification will automatically render any claims against VOGTLAND invalid immediately.
VOGTLAND products are manufactured and tested under constant quality assurance. In spite of this, any product can be damaged under certain circumstances. Please observe the following instructions to prevent damage. Please avoid excessive loading, comply with and do not exceed the axle loads specified by the manufacturer in all cases, avoid aggressive driving manoeuvres that place excessive load on the material (such as races, off-road trips, etc.) and adapt your speed to conditions in traffic-calmed zones (because they generally have less clearance).Important Information for Installation (please observe before assembly)
It may be hazardous to install or disassemble chassis components because suspension systems are under pressure. Therefore, improper handling may cause injury to life and limb and property damage. Therefore, they may not be assembled by private persons, but only by qualified trained personnel at a motor vehicle workshop who have had the relevant assembly instructions by the motor vehicle manufacturer and the equipment, devices and special tools prescribed in these instructions. The motor vehicle has to be on a lifting platform every time it is installed or disassembled. Note: in the absence of other statements from the motor vehicle manufacturer, it is not permissible to assemble it using jacks. After completing installation, please ensure that all parts are installed again according to the assembly instructions and have been checked at least twice. Defective parts should always be replaced. Do not exceed the permissible axle loads specified in the certficate for VOGTLAND suspension components. Please also ensure that the spring and vehicle are properly allocated to one another. Because a number of chassis components are similar to one another, please match them with the attached component certficate before installing and using these products. In addition, please check the designations to ensure that you as the customer have received the product intended for your vehicle. Please make the following checks and readjust if necessary after installation or disassembly:
- that the combination of wheels and tires moves smoothly
- tread and axle adjustment
- the brake and level equalisation systems and their regulating systems.
- headlight adjustment
- the shock absorber test (only if shock absorbers are used that are not new).
- sufficient preliminary tension on the springs after installation.
Not observing these testing and regulating rules may result in system conditions being lost and therefore serious damage for which we cannot assume any liability.
Terms Modified and Updated: 03/29/2009 - Terms Modified and Updated: 05/05/2009